M called to ask for some information on an old PO, so she can contact vendor’s help desk; she asked me to pull out the file.
“Can you try the PO number with them since you have it? Usually that’s all they need.” I was kind of reluctant to walk back to the giant Cabinet, open the cold door, and pull out the heavy folder, just to find a piece of paper.
“well, can you get the old file, so at least I have all the information when I call. It’s all the way back to New Jersey.”
I didn’t pay attention to her tone of voice (maybe I should be more observant.) “okay, I will get it.” I must be sounded unwilling.
…..
I got the PO. It’s Fi, which is located in Texas.
So I called, gave her the information she needs.
“It’s Fi, right? How come you have to call New Jersey?”
“well,” she signed, “I contacted NB first, which is the manufacturer of the equipment and whose 1-800 number is stick on the machine.” “Then they said, ‘Fi is the machine’s buyer, call them.’” “So I called, and was transferred to its xxx department; they say I should call NB.”..
“I was bounced back and forth by the two parties.”
Poor thing. No wonder she didn’t want to make an extra phone call if she wouldn’t have all the information. And I should have felt it – the question behind a question.
